Saturday, April 9, 2011

Singapore Airlines Customer Service Quality Award

Singapore Airlines remained the most awarded airline in 2010, securing prestigious accolades from publications and organisations around the world.
Most of the repeat awards were for categories such as in-flight Customer Service Quality and entertainment, food and beverage offerings, ground services, safety and corporate management.

“The staff and management of Singapore Airlines are grateful to our customers for their unwavering support. In what was a very challenging year for the Company in which our operations were severely buffeted by natural calamities like the Icelandic volcanic ash, heavy snowstorms and floods around the globe, and increasing competition from other airlines, our staff worked resolutely as a global team to ensure minimum disruptions to our flights and to deliver the quality service that our customers expect of us, even in trying circumstances,” said Mr Tan Pee Teck, Senior Vice President Product & Services.

“We are humbled by these accolades, which help to remind everyone in SIA of the need to constantly innovate to continue delivering the best travel experience to our loyal customers.”

During the year, Condé Nast Traveler, a leading travel magazine in the US, named Singapore Airlines the “Best Service Quality Award ” for the 22nd time. The Airline also came out tops in the Condé Nast Traveler 2010 Business Travel poll in the “Best Transpacific Airline for Business Class” category.
AsiaOne People’s Choice Awards 2010 (Singapore)
Best Full Service Airline
Fortune Magazine (USA)
Top 50 World’s Most Admired Companies (Ranked 18th)
Ranked second in the airline category
Gourmand Awards 2011 (France)
Best Charity Cookbook in Asia
ICP cookbook, Above and Beyond
www.travel.ru (Russia)
Star Award to SIA for Best Scheduled Airline to SEA,
Australia and Oceania
(4th year)
Traveller’s World Magazine (Germany)
Best Airline
DestinAsian
(Asia’s leading luxury travel and lifestyle magazine –
Jakarta)
Readers’ Choice Awards (6th time running, top of all
categories in airline poll)
Best Airline – Overall
Best Airline for Premium Class Travel
Best Airline for Economy Class
Best In-flight Entertainment
Best Frequent Flyer Programme – KrisFlyer
Wanderlust Travel Award 2011 (UK)
Top Worldwide Airline (4th consecutive year, 9th time
in the awards ten year history)
T-online.de (Germany)
Best international Airline
JAN 2011
‘Reisrevue’ (Netherlands Trade Publication)
Best Scheduled Airline 2010 (8th consecutive year)
Grand Travel Award (Norway)
Best Airline International with departure from Europe
Global Traveler (USA)
Best Airline in the World 2010 (7th consecutive year)

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