air asia rebooking and Error Message

Before you start book your tickets on air asia ,here are some useful tips

1. Sign up for an AirAsia Account:
This helps a lot when you encounter payment error. You can always return to 'Manage my booking' to complete the payment without having to go through the hassle of rebooking! Much easier right?

2. Make sure you use IE8.0 or Mozilla Firefox
NO discrimination to other browsers but these two browsers are reported to be the most stable throughout the booking process.

Have all guests' details at hand. i.e: Name, Address, D.O.B, passport numbers, etc...
If your passport is expiring soon / not registered yet, NO worries. Just fill in your current details and update your latest passport details via 'Manage my booking' at no extra cost and at a later time convenient to you.

4. IMPORTANT REMINDER:
You will only have up to 10mins at the Search and Select Flights pages each, linger any longer and you will be redirected back to the 'Waiting Room'.

DO NOT attempt to open Multi-TABs (under the same browser) to search for fares as it may 'confuse' you during the booking process. You may end up with the WRONG travel date.
1. Error Message [Invalid Name]
This happened because you have keyed in names which consist of symbols like
@, ', &, - and etc.
Please use only letters (A - Z) when you fill up your First and Last name.

2. Error Message [Invalid Pax Type]
Please make sure the Date of Birth of the passenger is keyed in correctly. Our new system will validate the information to for confirmation. Adult seat is applicable to Adults (>2 years old) and <2 years old for Infant seat. Please key in Guest Details in the following sequence: Adult -> Child -> Infant

3. Use mobile.airasia.com as an alternative.
It may be slow too; but keep trying until you get it!

Reminder:
You can also Supersize Your Baggage, Pick A Seat and pre-book Hot meals, AirAsia Insure and SkyBus via 'Manage my booking' anytime up to the last 48 hours before your flight with the same discounts.

Due to the overwhelming response to our current promotion, it will take us a little longer to send you your itinerary via email. We thank you for your patience


Typically, all bookings are assigned to the guest's records with a unique booking reference number. However, if you do encounter a possible double booking, please fill up the feedback form and our Customer Care Team will get in touch with you in 3-5 business days.